Shipping and Returns
ORDER PROCESSING
All orders are processed within two–three business days. Once your order has been dispatched, you'll receive a confirmation email with a tracking number to monitor your delivery. Orders are not shipped on weekends or Italian public holidays.
SHIPPING CHARGES
Your exact shipping rate is calculated at checkout based on your country and the weight of your order. We ship via Poste Italiane (Express) within Italy, and FedEx International Economy worldwide.
Free shipping is included on domestic (Italy) orders over €200, and on international orders over €900.
ITALIAN DOMESTIC SHIPPING
Shipped via Poste Italiane Express. Delivery time is 1–4 business days, at a cost of €7–€12 depending on order weight.
INTERNATIONAL SHIPPING
Shipped via FedEx International Economy. Delivery time is typically 2–5 business days depending on destination, with your exact rate shown at checkout based on your country and order weight.
IMPORT DUTIES & TAXES
If you're ordering from outside Italy, your country may charge import duties and taxes on arrival — these are collected by customs or your courier upon delivery, separately from what you pay at checkout, and are your responsibility as the customer. The amount depends on your country and the parcel's value; check with your local customs office if you'd like to know the cost in advance. We're happy to answer questions, but we can't predict or cover these charges on your behalf.
Orders shipped to the UK: since the UK is outside the EU, parcels go through customs clearance and may incur a small VAT/handling charge on delivery.
Orders shipped to the United States: as of 2025, all packages entering the US — regardless of value — are subject to customs duties and processing fees, assessed by US Customs on arrival.
REFUSED DELIVERY
If a customer refuses delivery for any reason, Sofie White Designs is not responsible for covering any unpaid duties or taxes. Should the item be returned to us with outstanding duties, taxes, or additional shipping fees, these costs will be deducted from your refund.
RETURNS
We want you to love your Sofie White Designs piece. If something isn't right, you're welcome to request a return within 14 days of delivery.
To be eligible, items must be unused, unwashed, and in their original condition, with any tags or packaging intact. Once we receive and inspect your return, we'll process your refund to the original payment method — please allow a few business days for it to appear.
Return shipping costs are the customer's responsibility, and we recommend using a trackable shipping service, as we can't take responsibility for parcels lost in transit back to us.
Bespoke & custom orders: Handmade sets created to your specifications (including those made for photographers) are exchange-only and not eligible for a refund, given their made-to-order nature. If there's a problem with your custom piece, please reach out — we'll work with you to make it right.
Damaged or defective items: If your order arrives damaged or with a fault, don't hesitate to get in touch with us within 14 days of delivery with photos of the issue. These cases are handled separately from standard returns, and we'll cover the cost of return shipping when the item is genuinely defective.